🎺 Heartbeat Dixieland
How We Work

From First Call to Finished

We believe in transparency and communication at every step. Here's exactly how we transform your parts from tired metal to show-stopping shine.

Our Workflow

Four clear steps. No confusion, no hidden steps — just quality work from start to finish.

1

Free Consultation

Bring your parts to our West Hartford shop or send us photos. We'll assess what you're working with and discuss your goals.

  • In-person or virtual option
  • No appointment needed
  • Immediate feedback
2

Detailed Quote

Within 24 hours, you'll receive a clear estimate covering all work, materials, and expected timeline.

  • Itemized pricing
  • No hidden fees
  • Written estimate
3

Expert Work

Our technicians get to work using proven techniques and premium materials. We keep you updated on progress.

  • Quality inspection at each stage
  • Progress updates available
  • Questions answered promptly
4

Quality Delivery

Final inspection, careful packaging, and either pickup at our shop or secure shipping to your location.

  • Final quality check
  • Secure packaging
  • Nationwide shipping
Timeline Expectations

How Long Does It Take?

Turnaround times vary based on the scope of work and our current workload. Here's what you can generally expect for different project sizes.

S
Small Jobs
1-3 pieces: 3-5 business days
M
Medium Jobs
4-10 pieces: 1-2 weeks
L
Large Jobs
Production runs: 2-4 weeks

Rush service available for time-sensitive projects for an additional fee.

Metal finishing workshop with various projects in progress
Our Standards

Quality Control at Every Stage

Initial Assessment

Every piece is examined before work begins. We identify any pre-existing damage, corrosion, or issues that might affect the final result.

Process Monitoring

During each stage of buffing, polishing, or plating, we check thickness, adhesion, and appearance to ensure consistent results.

Final Inspection

Before delivery, every piece undergoes a final review. We check for defects, measure coating thickness, and ensure it meets your specifications.

Ready to Get Started?

Bring your project to our West Hartford shop. We'll take a look, give you honest advice, and provide a clear quote.